Privacy policy

This privacy policy defines and informs you about the way in which the-broken-arm.com uses and protects the information that you communicate to us, if applicable, when you use this site, which can be accessed from the following URL: www.the-broken-arm.com (hereinafter referred to as the "Site").

Please note that this privacy policy may be modified or supplemented at any time by the-broken-arm.com, in particular with a view to complying with any legal, regulatory, judicial or technological changes. If this is the case, the date when it was updated will be clearly shown at the top of this policy. These modifications apply to the User as soon as they appear online. As a result, Users should regularly consult this privacy and cookie usage policy to ensure they are aware of any possible modifications to it.

 

I. PERSONAL DATA

In general, it is possible for you to visit the the-broken-arm.com Site without providing any personal data that concerns you. Whatever the case, you are not obliged in any way to communicate this information to the-broken-arm.com.

Nevertheless, if you refuse, it is possible that you might not be able to take advantage of certain information or services which you have requested. In this respect, the-broken-arm.com may in fact need to ask you in certain cases to provide your surname, first name, e-mail address, telephone number, company and job title (hereinafter referred to as your "Personal Data"). By providing this information, you explicitly accept that it will be processed by the-broken-arm.com for the purposes indicated in point 2 below, as well as for the purposes mentioned at the end of each form.

In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on 14 April 2016 and the amended French Data Protection Law of 6 January 1978, the-broken-arm.com advises you of the following points:

 

1. Identity of the party responsible for the processing

The party responsible for the processing is the The Broken Arm company domiciled at this address 12, RUE PERRÉE 75003 PARIS - FRANCE

Tel.: +33 (0)1 44 61 53 60; E-mail: eshop@the-broken-arm.com

 

2. Purposes of the processing

the-broken-arm.com may process your Personal Data:

(a) in order to provide you with the information or services you have requested (in particular: mailing the Newsletter, commercial offer, white papers or the evaluation of your level of compliance via a quiz)

(b) in order to gather information enabling us to improve our Site, our products and services (in particular by using cookies)

(c) in order to be able to contact you concerning various events associated with the-broken-arm.com, including product updates and customer support in particular.

 

3. Recipients

the-broken-arm.com is the sole recipient of your Personal Data. These data, whether they are in an individual or aggregated format, are never passed on to a third party, regardless of the subcontractors used by the-broken-arm.com (you will find more information about them in point 7 below). Neither the-broken-arm.com nor any of its subcontractors will carry out any marketing of the Personal Data of the visitors to and Users of its Site.

 

4. Retention period

Your Personal Data are only kept by the-broken-arm.com for the time that corresponds to the purpose for the collection, as indicated in point 2 above, which may not in any event exceed 24 months as from the last contact with our services or use of our services.

 

5. Information Technology and Civil Liberties

Rights You have the following rights regarding your Personal Data which you can exercise by writing to us at the postal address mentioned in point 1or by filling in the adjacent form.

 

Right of data access and communication

You are entitled to access the Personal Data that concerns you.

However, because of the duty of security and confidentiality in terms of processing personal data which is incumbent upon the-broken-arm.com, you are advised that your request will be dealt with provided that you furnish proof of your identity, namely by producing a scan of your valid identity papers (if the request is via our dedicated electronic form) or a signed photocopy of your valid identity papers (if the request is made in writing).

the-broken-arm.com advises you that it will be entitled, if applicable, to refuse any requests which are clearly unreasonable (due to their quantity, repetitive or systematic nature).

Access will actually be given via communication of the data by our services or via access to a form on the the-broken-arm.com site in the "my account" section.

To help you with the process, in particular if you wish to exercise your right to access through a written request to the postal address mentioned in point 1, you will find a letter template drawn up by the French National Commission for Information Technology and Civil Liberties (the "CNIL") by clicking on the following link.

https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces

 

Right to rectify data

In respect of this right, the legislation empowers you to request the rectification, updating, blocking and also deletion of the data that concerns you, which may, as the case may be, prove to be incorrect, erroneous, incomplete or outdated.

Likewise, you may define the general and specific directives concerning the fate of the personal data after your death. If needs be, the heirs of a person who has died may request that the death of their relative is taken into account and/or that the necessary updates are carried out.

To help you with the process, in particular if you wish to exercise your right to rectification, either on your own behalf or on behalf of one of your relatives who has died, through a written request to the postal address mentioned in point 1, you will find a letter template drawn up by the CNIL by clicking on the following link.

https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees

 

Right to object

You are only able to exercise this right in one of the following two situations:

  • When the exercise of this right is based on legitimate reasons; or 2.
  • When the exercise of this right aims to prevent the collected data being used for business marketing purposes.

To help you with the process, in particular if you wish to exercise your right to object through a written request sent to the postal address indicated in point 1, you will find a letter template drawn up by the CNIL by clicking on the following link.

https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet

 

Response time

the-broken-arm.com undertakes to respond to your access, rectification or objection request, or any other additional request for information, within a reasonable timescale which may not exceed 1 month as from the receipt of your request.

 

II. POLICY CONCERNING COOKIES

When you first connect to the the-broken-arm.com website, you are warned by a banner at the bottom of your screen that the information relating to your browsing may be recorded in files called "cookies". Our cookie usage policy enables you to have a better understanding of the measures which we implement in terms of browsing on our website.In particular, it provides you with information about all the cookies present on our website along with their purposes (part I.), and gives you the procedure to follow in order to configure them (part II.)

 

1. General information about the cookies present on the the-broken-arm.com site

the-broken-arm.com, as the publisher of this website, may place a cookie on the hard disk of your terminal (computer, tablet, mobile, etc.) in order to ensure you enjoy a smooth and ideal browsing experience on our website.

The "cookies" (or connection references) are small text files of a limited size which enable us to recognise your computer, tablet or mobile, so that we can customise the services we offer you.

The information gathered through the cookies does not in any way allow you to be identified by name. It is exclusively used for our own needs so as to enable the interactivity and performance of our website to be improved and to provide you with content tailored to your personal interests. None of this information is the subject of communication to a third party, except when the-broken-arm.com has obtained your prior consent or also when the disclosure of this information is required by law, on the orders of a court or any administrative or judicial authority which is authorised to have knowledge of it.

To provide you with a clearer picture of the information which the cookies identify, please find below a table listing the different types of cookies which are likely to be used on the the-broken-arm.com website, their name, their purposes and their retention period.

 

2. Configuration of your preferences concerning cookies

You can accept or refuse the placement of cookies at any time

When you first connect to the the-broken-arm.com website, a banner briefly presenting information about the placement of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing to browse on the the-broken-arm.com website (for example by loading a new page or by clicking on various items of the site), you accept the placement of cookies on your terminal. You are also deemed to have given your agreement to the placement of cookies by clicking on the "X" icon on the right of the banner which appears at the bottom of your screen.

Depending on the type of cookie involved, obtaining your consent to the placement and reading of cookies on your terminal may be essential.

 

Cookies excluded from consent

In accordance with the French National Commission for Information Technology and Civil Liberties (the "CNIL"), some cookies are exempted from the need to obtain your prior consent, insofar as they are absolutely necessary for the website to function or their exclusive purpose is to enable or facilitate communication by electronic means. This particularly involves cookies for identifying sessions, for authentication and for load balancing sessions, along with cookies for customising your interface. These cookies are entirely subject to this policy insofar as they are issued and managed by the-broken-arm.com.

NamePurposeDuration

PrestaShop-*

Allows the e-commerce website to work properly

3 weeks

Tarteaucitron

Safeguarding choices regarding cookie consent

12 months

has_js

Determines whether or not JavaScript is enabled

Session

Local web storage

Hold your preferences

 

Cookies needing your prior consent to be obtained

This requirement concerns cookies which are issued by third parties and are considered to be "persistent", insofar as they remain on your terminal until they are deleted or reach their expiry date.

As cookies of this kind are issued by third parties, their use and placement are subject to the privacy policies of these parties themselves, a link to which can be found below. This family of cookies includes web analytics cookies (in particular PIWIK), advertising cookies (which the-broken-arm.com does not make use of) and social network sharing cookies (in particular Facebook, YouTube, Twitter and LinkedIn).

The web analytics cookies establish statistics regarding traffic and usage for a variety of elements of the website (such as the contents/pages which you have visited). These data contribute to improving the ergonomics of the the-broken-arm.com website.

A web analytics tool is used on this website:

PIWIK whose privacy policy is available (only in English) via the following link: https://piwik.org/privacy-policy/

Google Analytics whose privacy policy is available via the following link: https://policies.google.com/privacy?hl=en

NamePurposeDuration

pk_session

Used by Piwik for tracking user activity on the site.

1h to 2h

_pk_id

Used by Piwik for tracking user activity on the site.

13 months

piwik_ignore

Used by Piwik for not tracking user activity on the site.

13 months

_ga

Third party cookie (Google Analytics) used for statistical purposes

1 year

_gat

Third party cookie (Google Analytics) used for statistical purposes

1 day

_gid

Third party cookie (Google Analytics) used for statistical purposes

1 day

The social network sharing cookies are issued and managed by the publisher of the relevant social network. Subject to your consent, these cookies enable you to easily share part of the content published on the the-broken-arm.com website, in particular through a sharing application "button", depending on the relevant social network. There are four types of social network sharing cookies on the the-broken-arm.com website:

Facebook whose policy regarding cookies can be viewed by clicking on the following link: https://www.facebook.com/policy/cookies/

Twitter whose options for dealing with the control of cookies or with restricting the use of cookies, along with its policy for the use of cookies, can be found at: https://support.twitter.com/articles/20170518#

YouTube for which you will find the help needed to delete the cookies from the Google Chrome browser by clicking on the following link: https://support.google.com/youtube/answer/32050?hl=en but also the full policy in terms of cookies via the following link: https://policies.google.com/technologies/cookies?hl=en

Pinterest whose options for dealing with the control of cookies or with restricting the use of cookies, along with its policy for the use of cookies, can be found at: https://policy.pinterest.com/en/privacy-policy

Instagram whose options for dealing with the control of cookies or with restricting the use of cookies, along with its policy for the use of cookies, can be found at: https://help.instagram.com/155833707900388

 

There are a variety of tools available to you for controlling cookies

Most Internet browsers have a default configuration which authorises the placement of cookies. Your browser offers you the opportunity to change these standard settings so that all cookies are systematically rejected or so that only a proportion of cookies are accepted or refused depending on their issuer.

CAUTION: We draw your attention to the fact that the refusal to accept cookies on your terminal is nevertheless likely to change your user experience, as well as affecting your access to some services or functions of this website. Where applicable, the-broken-arm.com does not accept any liability with regard to the consequences associated with the impairment of your browsing conditions arising as a result of your choosing to refuse, delete or block the cookies which are required for the site to work properly. These consequences cannot be deemed to constitute a loss and you cannot claim any indemnity as a result.

Your browser also allows you to delete existing cookies on your terminal, or to be warned when new cookies are likely to be placed on your terminal as well. These settings do not have any effect on your browsing, but mean you lose all the benefit provided by the cookie.

Please note the following multiple tools provided for you, so that you can carry out settings for the cookies placed on your terminal.

 

Settings for your Internet browser

Every Internet browser offers its own settings for managing cookies. To find out how to change your preferences in terms of cookies, please find below links to the help you need to access your browser's menu for this purpose:

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Internet Explorer: https://support.microsoft.com/en-en/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11

Opera: https://help.opera.com/en/latest/security-and-privacy/

Safari: https://support.apple.com/kb/PH21411?viewlocale=en_EN&locale=en_EN

For more information about tools for controlling cookies, you can consult the CNIL website:

https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

 

Settings for the tarteaucitron tool

Cookies can also be disabled directly using the tarteaucitron tool set up on the the-broken-arm.com site. It is interactive and enables the management of your cookies via a banner available in the bottom right of the page you are viewing ("Management of services" button). It also lists all the active cookies. To disable a cookie, you just need to click on the cross next to the service being offered. If all the cookies are disabled, the banner intended for obtaining the user's consent will reappear when the page is refreshed.

If you have any further queries or requests for information relating to this cookie policy, we would be grateful if you could contact us via our form.